CIEF SOURCE User Guide

Step-by-Step Instructions

Product Selection

Search by product name / image search / paste 1688 link
  1. Enter keywords in the CIEF SOURCE search bar, or paste a 1688 product link directly.
  2. Compare store credentials, MOQ, price range, reviews, and sales history.
  3. If the product belongs to sensitive categories (e.g., liquid, powder, magnetic), please select “Sensitive Goods” when creating the shipment.

Note: Prices in CNY are retrieved directly from the official 1688 API. Limited-time promotional prices from certain sellers may not appear in the API.

Add to Cart

Choose specifications, color, quantity → Add to cart
  • Confirm specifications (color/size/material) and MOQ.
  • Click “Add to Cart”.

Confirm & Pay (Products)

Pay in Malaysian Ringgit (MYR), no foreign currency account required
  1. In the cart/confirmation page, review: products, quantity, unit price, total price.
  2. The system will display product subtotal, domestic shipping fee, and total order amount.
  3. Select a payment method and complete payment (MYR).
Once successful, the order will sync with the procurement & shipping system and can be linked to a shipment.

Shipment Consolidation Strategy (Important)

When should you create a waybill? Can you consolidate later?
  1. Still buying from other sellers → hold off submission until all purchases are completed, then submit together to save cost.
  2. No need to wait for “Arrived at warehouse / Signed” status before submission; you may submit earlier if you want to “reserve a slot”.
  3. Can orders be consolidated after a waybill is submitted?
    Not yet processed: contact CS to request consolidation (extra RM3 amendment fee).
    Already processed / loaded / shipped: consolidation is no longer possible.
Recommended: Place all intended orders first → in “Product Orders” page, tick multiple orders → submit as 1 waybill. This reduces fixed costs and optimizes chargeable vs volumetric weight.
 
Operation path: “Product Orders” → tick multiple orders → click “Submit Waybill” → choose shipping method & value-added services → submit.

Submit Delivery Order

Fill in recipient details, choose shipping method & value-added services
  • Select shipping method (Air/Sea; Normal Goods/Sensitive Goods).
  • Enter recipient address and contact details.
  • Choose add-on services if required: wooden rack, reinforcement, insurance, labeling, etc.

After submission, order status will appear as “Pending” in Order Records, awaiting warehouse verification and weighing.

Pay Shipping Fee

Pay after the order status changes to “Wait for payment”
  1. Go to “Delivery Order” and check status flow: Pending → Wait to Weight.
  2. When status is Wait for Payment, open the order to view fee details (chargeable weight/volumetric weight, extra fees, etc.).
  3. Pay shipping fee online (FPX / wallet balance). After payment, the order will proceed to the process of release / container loading / customs clearance.

If there are additional charges (e.g., oversize, reinforcement), they will be listed separately in the breakdown. Please confirm before payment.

 

Download Invoice

Supports Malaysia local E-Invoice for claims & accounting records
  1. Go to “Invoice”, select related order to generate invoice.
  2. Download PDF or send to email for safekeeping.
  3. If you need company header details on the invoice, please complete your account profile first.

Frequently Asked Questions (FAQ)

Can I consolidate after submitting an order?

  • If not processed → yes, contact CS to consolidate (RM3 amendment fee).

  • If processed / loaded / shipped → no longer possible.

  • Not necessary. You can submit earlier.

  • But to save more cost via consolidation, it’s better to wait and submit all together.

  • Order details, amounts, tax elements.

  • Meets local E-Invoice requirements for company recordkeeping.