Exchange Terms & Conditions

【1688 Payment】

  1. The handling fee is 2% and the minimum charge is MYR 1.
  2. The minimum transaction amount is MYR 1.
  3. Red envelope offers cannot be used here.
  4. Alipay account that has verified with real-name authentication must be bound.

【Private to Private (Private Accounts of Local China Bank Transfer) 】

  1. The handling fee is 2% and the minimum charge is MYR 10.
  2. The minimum transaction amount is MYR 1.
  3. Each transaction will be processed according to the SLA of different services, and the specific payment processing speed depends on the actual operation of the company.
  4. Customers will by default commit to legal sources of funds. If you encounter freezing or blocking, please contact customer service as soon as possible.
  5. Customers need to log in to the system to download the Transaction Proven by themselves without prior notice.
  6. If your supplier does not receive payment within 14 working days, please contact CIEF immediately; otherwise, the dispute request may no longer be traceable.

【Enterprise to Enterprise (Enterprise Accounts of Local China Bank Transfer) 】

  1. The handling fee is 2% and the minimum charge is MYR 10.
  2. The minimum transaction amount is CNY 1000.
  3. Each transaction will be processed according to the SLA of different services, and the specific payment processing speed depends on the actual operation of the company.
  4. Customers will by default commit to legal sources of funds. If you encounter freezing or blocking, please contact customer service as soon as possible.
  5. Customers need to log in to the system to download the Transaction Proven by themselves without prior notice.
  6. If your supplier does not receive payment within 14 working days, please contact CIEF immediately; otherwise, the dispute request may no longer be traceable.
  7. All transactions require payment before payment (funds transfer) can be made.
  8. If the customer cancels the order, the 2% of service fee is non-refundable.

【Alipay Transfer】

  1. The handling fee is 2% and the minimum charge is MYR 10.
  2. The minimum transaction amount is CNY 10000.
  3. Alipay registered phone number or email address must be provided.
  4. Alipay accounts must verified real-name authentication.

【USD Transfer】

  1. The handling fee is 2% and the minimum charge is MYR 10.
  2. The minimum transaction amount is USD 2000.
  3. If the customer cancels the order, the 2% of service fee is non-refundable.
  4. CIEF is not responsible for any loss of funds, delay in arrival, or any bank fees incurred due to incorrect remittance information provided by the customer.