Social Media Executive (Mandarin Required)

Responsibility

• Design and implement social media strategy to align with business goals
• Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)
• Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout)
• Stay up-to-date with current technologies and trends in social media, design tools and applications
• Perform research on current benchmark trends and audience preferences
• Collaborate with other teams, like customer service and operation team to ensure brand consistency

Requirements

• Must proficient in Chinese, Malay and English
• Excellent copywriting skills
• Proficiency with tools like Canva, Capcut, or Adobe Suite.

Salary

RM2500

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Customer Success (Mandarin Required) 

Requirements

• Assist customers in resolving inquiries through various channels (phone, WhatsApp, social media, tickets, and live chat).
• Monitor shipments for timely delivery.
• Communicate with internal and external parties about customer deliveries.
• Collaborate with the customer relationship team for personalized responses, ensuring satisfaction and loyalty.
• Contribute to enhancing overall customer experience.
• Collect customer feedback for product and service improvement.
• Ensure smooth communication with customers by working with different teams.

Responsibility

• Candidate must possess at least a SPM / STPM / Certificate or Diploma in Logistic/Supplier Chain or any related field.
• Min 1 year of working experience in the same field (Logistics / Supply Chain/ Transportation/Customer Service/Customer Success/Sales/tele-sales) is an added advantage.
• Good at reading and writing in Mandarin and English are mandatory

Salary

RM 2300 – RM 2500

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SHIPPING ADMIN (BACK END)

Requirements

• Diploma in Logistic / Supply Chain Management or any related to this field 
• Required Education Level : Diploma / Degree or Cert 
• Able to speak Bahasa Malaysia and English
• Knowledge of Microsoft Office

Responsibility

• Online customer service ( China & Malaysia)
• Shipping Coordinator 
• Data Entry, Record and book keeping

Benefits

• Accommodation (Hostel) 
• Training provided 
• Allowances

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