Customer service

Services

We do have Sea Shipping Service for less container load (LCL) goods, our warehouse is located in Guangzhou and Yiwu. We also provide Full Container Load (FCL) Service, Parcel Consolidate Service, and RMB Payment Service. We will handle everything and deliver it to your doorstep. 

Our working hours are:
Monday to Friday (9.00am – 6.00pm)
Closed on Saturdays, Sundays and public holidays.

You can leave us a message via Facebook Messenger or WeChat, and we will reply you as soon as possible.

Yes, as for now we do have air freight services for only CIEF Lite users.

Yes, as for now we do provide goods consolidation services for only CIEF Lite users.

We do not actually help people to open bank account in China.

However, you can refer to our article “How Malaysian Can Open China Bank Account“.

No, we do not provide pickup service. Your supplier needs to deliver the goods to our China warehouse except for the FCL Exworks service.

Yes, we will deliver to your doorstep but only for ground floor. 

If you need to send your goods to the upstairs, you must pay an additional fee to the driver. The amount of the fee you can negotiate with the driver.

If the goods are heavy, then you have to prepare a forklift.

Yes , but only when the goods is missing , we do not guarantee from the goods damage.

It is recommended to request your suppliers for well-packaging manners in order to prevent goods from damage.

You can refer to our blog, “11 useful tips from preventing goods being destroyed“.

For sea shipment, we use our own lorry. 

No. For sea shipping services, repack is unavailable.

Not a problem, just give us the person’s name and contact number, the driver will call him before deliver the goods.

Yes, we will provide the shipping invoice for you. You will get the purchase invoice if you use our exchange system to make payment to your China suppliers.

The shipping invoice will attach together when deliver the goods to your destination or you may request the softcopy from our staff. For the purchase invoice, you can download it from our exchange system.

Our China Warehouse is located at Guangzhou and Yiwu. 

Log in to Izyim system to check the warehouse address according to the downloaded QR Code shown.

Just a reminder
If you sent your goods to warehouse directly without the QR marking, we will not be held responsible for any damage, loss and cost.

Log in to Izyim system to check the warehouse address according to the downloaded QR Code shown.

Just a reminder
If you sent your goods to warehouse directly without QR marking, we will not be held responsible for any damage, loss and cost.

If your cargo is too much or too heavy, you are suggested to request for pallet cargo service from the vendor and we will help to unload your cargo by forklift truck. But if the cargo without pallet, your supplier will be taking the full responsibility and fees charged. No liability or responsibility is accepted by our company.

Product

Product

CBM means cubic meter (m³). You can calculate CBM by measuring your parcel’s length x width x height, in metre (m) as unit.
 
For example, assuming that the parcel’s length is 100 cm, width is 200 cm, and height of 100 cm, 
 
100 cm x 200 cm x 100 cm = 2,000,000 cm³
 
2,000,000 cm³ divide by 1,000,000 m³ = 2CBM
 
*NOTE: If the parcel is less than 0.3CBM, the price of the parcel is according to the current market* (Less than 0.3CBM, suggest to use CIEF LITE
 
Parcel which measure more than 0.3cbm can be calculated.
 
For example, your parcel is measure 0.313CBM. It comes from GuangZhou warehouse and send to your address is in KL.
 
0.3CBM = By item (e.g. GuangZhou – KL RM390, 0.313CBMm means RM390 x 0.313 = RM137.72, and so on)
Yes, maximum 500kg per M3. When the goods exceed 500kg will be changed as overweight.
 
The calculation formula for overweight goods will be calculated by
Weight of your goods (kg) / Maximum weight of goods (500kg) = CBM
 
For example, assuming the goods are 600kg,
 
Cubic meter = 1 CBM ; Weight = 600kg
 
600kg / 500kg = 1.2 CBM
 
So, the final weight will be calculated in 1.2 CBM.

Our minimum volume for Sea Shipment is 0.3CBM

(If it is less than 0.3 CBM, it is recommended to use CIEF LITE) service.

Large quantities (pesticides, food, beverages, toilets, ceramics, marble, sex toys, etc)

Drugs, animals, plants, tobacco, explosive objects, dangerous goods, tobacco, air-conditioning refrigerants, alcohol, etc.

Temporally we cannot ship it.

We are door to door shipping services, so we will send the goods to your doorstep.  But it is only available for the ground floor.

We will still continue to load the goods, and will charge for the minimum 0.3 CBM as well.

Fee charges

FEE CHARGES

Our fees is already included custom tax , so you don’t have to pay any extra.

Yes. You may check on it in our exchange system or contact us for more details.

We provide multiple payment options. Let check out on our exchange system !

MAYBANK (MBB) Current Account
Account Name: CIEF WORLDWIDE SDN BHD
Account Number: 568603010762

**Please refer to the bank account that showing on the exchange system when you make payments. 

For one container, you need to provide us with the specific information before we quote the price.

  1. Your delivery terms with suppliers is Exwork, FOB, or CNF?
  2. If it’s Exwork , where is your supplier located at?

  3. Product picture (HScode is encouraged)

  4. Your shipping address in Malaysia

Please contact us via WhatsApp.😊

Yes, we will handle the tax.

We will bare the declaration responsibly, confirm waive the tax and import license and then deliver to your hand.

Duration

DURATION

From Guangzhou warehouse to your doorstep will take around 18 – 21 days.

From Yiwu warehouse to your doorstep will take around 23 – 25 days.

If from Guangzhou to KL, it’s take around 18-20 days, while if from Yiwu to KL, it’s take around 23-25 days.

Have more questions? Let us know