FAQ

Customer service

Services

We offer sea shipping services for less container load (LCL) from our warehouses in Guangzhou, Foshan, and Yiwu. Our services also include full container load (FCL) services, parcel consolidation, and RMB payment options. Sit back and relax as we take care of everything and deliver directly to your doorstep.

Our operating hours are:
Monday to Friday (9.00 am – 6.00 pm)
Closed on Saturdays, Sundays and public holidays.

Feel free to drop us a message using Facebook Messenger, WhatsApp or the chat box located on the bottom right. We’ll respond promptly upon our return to work.

Yes, our air freight services are exclusively available for CIEF Lite users.

Yes, our goods consolidation services are specifically offered to CIEF Lite users.

Regrettably, we do not directly facilitate the process of opening bank accounts in China.

Nevertheless, we have an article titled  ‘How Malaysian Can Open China Bank Account‘ which may provide useful guidance.

No, we do not offer a pickup service. Your supplier is responsible for delivering the goods to our China warehouse, except for the FCL Exworks service.

Yes, we provide doorstep delivery services, specifically limited to ground-floor locations.

Deliveries that need to be carried upstairs will incur an extra cost that you will have to pay the driver directly. The exact amount of this fee can be negotiated with the driver at the time of delivery.

If your goods are heavy, you will need to arrange for a forklift to handle the goods.

We compensate up to 3 times the delivery fees for missing goods only. We don’t insure damaged items. Request well-packaged goods from suppliers to prevent damage.

Find tips in our blog “11 useful tips for preventing goods being destroyed“.

We have our own private truck for transporting goods for sea shipment services.

Repacking is not available for our sea shipping services.

Sure, please provide us with the person’s name and contact number. Our driver will contact them before delivering the goods.

Yes, we’ll provide the shipping invoice to you. If you opt to use our exchange system for payments to your China suppliers, you’ll receive the purchase invoice accordingly.

The shipping invoice will be included with the goods upon delivery to your destination. Alternatively, you can request a soft copy from our staff.

As for the purchase invoice, it can be downloaded directly from our exchange system.

Our China Warehouses are located in Guangzhou, Foshan, and Yiwu.

Please log in to Izyim, create your order, and download the QR code PDF. This QR code will provide access to the warehouse address for your convenience.

Kindly note:
If you send your goods directly to the warehouse without the QR marking, we will not be liable for any damages, losses, or associated costs.

For large and heavy goods, we recommend requesting pallet service from your suppliers. We assist with unloading using a forklift. If goods arrive without pallets, your supplier bears full responsibility and fees. Our company does not accept liability in such cases.

Product

Product

CBM stands for cubic meter (m³). You can calculate CBM by measuring your parcel’s length x width x height, in metre (m).
 
For example, assuming that the parcel’s length is 100 cm, width is 200 cm, and height of 100 cm, 
 
100 cm x 200 cm x 100 cm = 2,000,000 cm³
 
2,000,000 cm³ divide by 1,000,000 m³ = 2CBM
 
It originates from our Guangzhou warehouse and is being sent to your address in KL.
 
(GZ-KL = RM340/ CBM)
 
RM340 x 2 = RM680
 
*Please refer to the latest price.
Yes, the maximum weight allowed is 500kg per cubic meter (m³). If the goods exceed this weight limit, they will be considered overweight.
 
The formula to calculate the overweight charge is:
Weight of your goods (kg) / Maximum weight of goods (500kg)
 
For example, assuming the goods are 600kg,
 
Cubic meter = 1 CBM ; Weight = 600kg
 
600kg / 500kg = 1.2 CBM
 
So, the final weight will be calculated in 1.2 CBM.

Our minimum volume for Sea Shipment is 0.3CBM. If your goods have a small volume, we recommend considering our CIEF LITE service.

Liquids, powders, high-pressure items, food, counterfeits, or battery products are considered sensitive or hazardous goods.

To ensure a seamless shipping process, please verify with our customer service team before sending your goods to us. Without confirmation, we may refuse shipping, and return costs to the seller will be on the customer.

Prohibited items for shipping include drugs, animals, plants, tobacco products, flammable and explosive objects, air-conditioning refrigerants, and alcohol, etc.

Please verify with our customer service team before sending your goods to us.

We will proceed with loading the goods and will apply charges based on the minimum of 0.3 CBM.

We perform manual measurements for the carton dimensions, and an error within the range of 0 to 1 centimetre is considered normal. If the error exceeds 1 centimetre, please contact us within 24 hours of receiving the carton for resolution. Requests beyond this timeframe will not be entertained.

Showing how the carton dimension is being measured

The dimensions are measured at the widest point in their current form. If the item comes with a pallet, the pallet dimensions will also be included in the measurement.

Please contact our customer service within 24 hours if there are any issues upon receiving your carton. For items received on Fridays and Saturdays, please contact us no later than Monday to address any concerns. Requests submitted after this deadline may not be entertained.

Fee charges

FEE CHARGES

There is no additional cost to you as our rates already cover custom tax.

Yes. For further information, get in touch with us or check it out in our exchange system.

We provide multiple payment options. Please proceed to our exchange system for further details and checkout.

To receive a price quote for one container, we require specific information.

  1. Your delivery terms with suppliers: Ex-Works, FOB, or CNF?
    • If Ex-Works, where is your supplier located?
  2. Product picture (HS code is encouraged)
  3. Shipping address in Malaysia

Please contact us via WhatsApp.😊

Yes, we’ll handle the tax.

We will handle the declaration of responsibility, confirm taxes, and import permits for delivery to you. You won’t need to take any action.

Duration

DURATION

The estimated delivery time from our Guangzhou warehouse to your doorstep is approximately 18 to 21 days. From our Yiwu warehouse, it will take around 23 to 25 days to reach your doorstep.

Have more questions? Let us know