E-Invoice Guideline

GUIDANCE TO KEY IN TIN DETAILS

STEP 1: Once log in:

Click “Yes” if you need an E-Invoice for this Order

Click “No” if you DON’T need an E-Invoice.

IMPORTANT** Once clicked “Yes”, (need E-Invoice)  then you are unable to change back to “No” (no need E-Invoice).

If you didn’t require an E-Invoice before but now you need:

Please click “Submit E-Invoice Info” and fill in your TIN details before placing a new order.

We can only issue E-Invoices for NEW orders — past orders cannot be converted into E-Invoices.

STEP 2: After clicked “Yes” (Need E-Invoice), you are required to fill up the necessary details as below, include:

  • TIN Number
  • MSIC CODE
  • Billing Address (to be appear in your E-Invoice)


Then click “Update E-Invoice Info” once done.

Click “Confirm E-Invoice Info” if details are correct
Click “Edit E-Invoice info” if you wish to edit again
Please check if the details are correct. Once submitted, the info is not able to re-edit anymore.

You may now view your TIN details here:

STEP 3:  Once the “Estimated To Arrive”(ETD) date is available in the system, we’ll issue a Sales Order (SO) showing the total shipping fees, and you can use it for payment. The E-Invoice will then be ready to download on the 4th of the next month.

SAMPLE OF SALES ORDER

IMPORTANT NOTES ABOUT E-INVOICE

 

  • E-Invoices are issued once a month.
  • The E-Invoice date will be issued based on the last day of the order month.

(Example: If you have 3 fully paid orders  on 1/7/2025, 15/7/2025, and 29/7/2025, CIEF will issue these 3 E-Invoice dated 31/7/2025.)

  • E-Invoice will be available for download in the system on the 4th of the following month.

(Example: If your fully paid order was placed on ANY date in July 2025 , the E-Invoice will be available to download on 4th August 2025 [4/8/2025].)


Summary: E-Invoices are issued once a month with the invoice date based on the last day of the order month. All E-Invoices will be available for download in the system on the 4th of the following month.


WHERE TO DOWNLOAD E-INVOICE

You may download the E-Invoice from the same page as below picture.

E-invoice will be available on the 4th of NEXT following month.

 

SAMPLE OF E-INVOICE

FAQ

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General

You will get the e-invoice via system on the 4th of the next month.

E.g: CIEF only release e-invoice in system on 4th Aug 2025 for orders placed from 1st – 31st July 2025

Please follow the steps in this the “Tutorial” section to fill in your TIN details in the system BEFORE placing your order.

The e-Invoice will use the billing address entered in the TIN section, not the one saved in your system account.

Please make sure the address entered is correct.
Note: You can only fill this once. If you need to make changes later, please contact our Customer Service Team request to change it.

No, it’s not required. When using an individual TIN, the MSIC code fields will be greyed out automatically.

This method was designed by our Chartered Accountant. It’s legal and safe, so don’t worry — the problems you’re concerned should be fine.

There’s no time limit — the e-invoice will be kept in the system permanently.

No, you don’t need to submit it. Just keep it for your records — it will already be recorded in your MyInvois portal automatically.

Not Require E-Invoice

No, please click “NO” for now. When your e-Invoice begins on 1/1/2026, you can return to Exchange system and click “YES” to submit your TIN details.

⚠️ Reminder: Once you click “YES”, it cannot be change back. This means we will start issuing you E-Invoices and no longer issue normal invoices for you.

No worries. If you haven’t submitted any TIN details, just click the “I don’t need e-Invoice now” button at the bottom of the page (refer to the screenshot below). That will reverse your selection.

i do not need invoice